About the Ticket System

Looking for a starter guide?

For a quick and easy introduction to the ticket system for you and your team members, we recommend our Starter Guide (Ticket System 101).

How does the ticket system work?

The SCNX Support-Bot ticket system works similarly to other ticket systems you may have used before, but we’ve developed new innovative features that will save you and your team members a lot of work.

To give you a better overview, we’ve split the individual features in this article into multiple sections. Of course, you’ll also find every feature explained in detail on the respective documentation pages.